Shipping policy

HIS GIFT BOX

SHIPPING & DELIVERY POLICY

Last Updated: 2026/06/06

At His Gift Box ("HGB", "we", "our", or "us"), we understand that receiving your order quickly and safely is an important part of your shopping experience. This Shipping & Delivery Policy explains how we process, ship and deliver orders throughout South Africa.

1. SHIPPING AREAS

HGB currently delivers throughout South Africa.

At this time, we only offer delivery within the Republic of South Africa unless otherwise stated on our website.

Should international shipping become available in the future, this policy will be updated accordingly.

2. OUR SHIPPING PARTNER

To provide reliable and secure delivery, HGB uses trusted courier partners, including:

Aramex South Africa

We reserve the right to use alternative courier services where necessary to ensure efficient delivery.

3. ORDER PROCESSING

Orders are processed during normal business hours.

Business Days:
Monday to Friday

Excluding:

  • Public holidays;
  • Weekends;
  • Company closure periods.

Once payment has been successfully received and verified, your order will enter our processing queue.

Please allow approximately 1–3 business days for order processing.

During promotional periods, holiday seasons or sales events, processing times may be slightly longer.

4. DELIVERY TIMEFRAMES

Estimated delivery times are:

Standard Delivery

8–11 business days

Delivery estimates begin once your order has been processed and dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Certain factors outside our control may affect delivery times, including:

  • Weather conditions;
  • Public holidays;
  • Remote delivery locations;
  • Courier delays;
  • Civil unrest;
  • Load shedding;
  • High seasonal demand;
  • Operational disruptions.

HGB will always endeavour to dispatch orders as quickly as possible.

5. SHIPPING FEES

Shipping charges are calculated during checkout.

Any applicable shipping fees will be clearly displayed before payment is completed.

HGB may occasionally offer:

  • Free shipping promotions;
  • Discounted shipping;
  • Promotional delivery offers.

Such promotions may be subject to specific terms and conditions.

6. ORDER CONFIRMATION

After placing an order, you will receive:

Order Confirmation

Confirming that your order has been successfully placed.

Shipping Confirmation

Once your order has been dispatched, we will provide shipping confirmation together with tracking information where available.

7. TRACKING YOUR ORDER

Where tracking services are available, customers will receive a tracking number once the order has been dispatched.

Tracking information may take up to 24 hours to update after shipment.

Customers are responsible for monitoring delivery updates provided by the courier.

8. DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

This includes:

  • Full name;
  • Street address;
  • Unit number where applicable;
  • Contact number;
  • Email address;
  • Postal code.

HGB cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete information supplied by the customer.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

  • Incorrect address information;
  • Customer unavailability;
  • Failure to collect from a designated collection point;
  • Failure to respond to courier communication;

Additional delivery charges may apply.

If an order is returned to HGB due to failed delivery attempts, the customer may be required to pay for re-shipping.

10. REMOTE OR OUTLYING AREAS

Deliveries to remote, rural or outlying areas may require additional delivery time.

Some locations may also incur additional courier charges.

Where applicable, customers will be informed before dispatch.

11. HIGH DEMAND PERIODS

During busy periods, including but not limited to:

  • Black Friday;
  • Christmas;
  • Father's Day;
  • Promotional sales;
  • Public holidays;

Processing and delivery times may be extended.

We appreciate your patience during these periods.

12. LOST, DELAYED OR STOLEN PARCELS

If your parcel appears delayed, please contact us.

HGB will work with our courier partners to investigate the matter.

While every effort is made to ensure safe delivery, HGB cannot guarantee courier performance.

Risk in the goods passes to the customer upon confirmed delivery to the delivery address supplied during checkout.

If a parcel is confirmed as lost in transit by the courier, HGB will work towards an appropriate resolution, which may include replacement or refund where appropriate.

13. DAMAGED PARCELS

If your parcel arrives visibly damaged, please:

  • Take photographs of the packaging and products;
  • Notify us within 48 hours of delivery;
  • Retain the original packaging where possible.

We may request additional information to assist with our investigation.

14. SPLIT SHIPMENTS

Where necessary, HGB reserves the right to dispatch orders in multiple shipments.

This may occur due to:

  • Product availability;
  • Warehouse logistics;
  • Courier requirements.

Customers will not be charged additional shipping fees for approved split shipments.

15. PRE-ORDERS

Where products are sold as pre-orders, estimated dispatch dates will be displayed on the product page.

If an order contains both in-stock and pre-order items, HGB may ship the products together or separately at its discretion.

16. FORCE MAJEURE

HGB shall not be held liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Pandemics;
  • Government action;
  • Civil unrest;
  • Strikes;
  • Load shedding;
  • War;
  • Courier disruptions;
  • Severe weather conditions.

Delivery estimates may be extended during such events.

17. CHANGES TO ORDERS

Once an order has been placed, changes to the delivery address or order details may not be possible after processing has commenced.

Please contact us as soon as possible should changes be required.

18. CONTACT US

For any shipping or delivery enquiries, please contact:

His Gift Box

Telephone: 0791375368

Website: hisgiftbox.co.za

Business Hours: 08:00 - 17:00

SHIPPING DISCLAIMER

All delivery timeframes provided by HGB are estimates only and should not be regarded as guaranteed delivery dates.

While HGB will make every reasonable effort to dispatch and deliver orders within the estimated timeframe of 8–11 business days, delays may occur due to circumstances beyond our reasonable control.

LEGAL NOTICE

Nothing contained in this Shipping & Delivery Policy is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or any other applicable South African legislation.

Where any provision of this policy conflicts with mandatory consumer rights provided by law, the applicable legislation shall prevail, and the remainder of this policy shall continue to apply.